Learning Specialist

I turn abstract concepts into actionable learning experiences, to improve key business metrics, such as customer satisfaction, brand loyalty, conversion and fewer complaints.

What I create with my skills

Platforms

CMSs, LMSs,VLEs, Learning Lockers, Cloud Storage and knowledge bases. I have worked with all the big players ensure modern learning experiences.

Multimedia

I create podcasts, screen casts and explainers using a variety of tools such as Audacity, Adobe Audition, video editing and similar.

Courses

Using applications like Articulate, Adobe Captivate, Lectora or similar, I create courses to educate learners and enable them to prove their knowledge.

Experiences

Oct '17 to present - Learning Consultant - IBM -

I support the learning of Salesforce for IBM clients.

Aug '17 to Oct '17 - Virtual Reality Learning Designer - Pearson

I built 360 degree video experiences.

Aug '13 to Aug '16 - Technical Writer/Learning Designer - Google

I designed and built 3 knowledge bases, 2 certification programs, more than 50 instructional videos and more than 80 articles centred on improving Project Management skills.

Feb '12 - Aug '13 - Instructional Designer - Expedia

Instructional design and management of business to business for Expedia’s affiliates, across dozens of contact centres globally. Taking clients over from account management to ensure sales agents have all the learning content they need, managing the relationship with customer operations vendors (call centres). I created dozens of training programs and implemented them. My initiatives boosted sales conversion from 15% to 40%.

Oct '11 to Feb '12 - Technology Instructor - ITV

I supported more than 200 people in learning to transition from Microsoft Office to Google G-Suite through classes and desk-side guidance.

Apr '11 to Dec '11 - Instructional Designer & Project Manager - Royal Sun Alliance Insurance Group

Instructional Design of 15 leadership and management courses.

I would recommend working with Ravi as he was a superb team member. He always brought great ideas on how our course delivery could be improved, both on a micro level (course elements and execution) as well as a more macro level (eg how the process and technology could be improved). He brought great subject knowledge and an important understanding of the user. He was also a pleasure to work with personally, with a positive, can-do attitude and a great sense of humour.

Daf - Google

Dec '10 to Mar'11 - Learning Technologies Manager - PwC

I led a team of 4 Instructional Designers to create/update courses on the global curriculum

Jun '10 to Dec '10 - Instructional Designer & Project Manager - The Social Care Institute for Excellence

I led 4 designers and 6 professors (PhD) in Social Care to create courses for use in teaching Social Care at university level.

Feb '08 to Jun '10 - Learning Designer - Barclays

I supported the transition of hundreds of call center advisors from UK to India centres, including the accreditation of 7 Indian based instructors.

I kick started internal digital learning through creating almost 100 software simulations with Adobe Captivate, enhancing the new hire induction training class.

Aug '05 to Feb '08 - Learning Manager - Coventry City Council

I supported the training design and delivery needs of a new 150 seat contact centre which housed the services Coventry Direct and Consumer Direct.

Jun '02 to Aug '05 - Learning Designer - Capita

I supported the setup of a contact centre which housed the Congestion Charge service for Transport for London, through designing and delivery an induction training program and ongoing courses in classroom, to a 500 agent site.

Testimonials

"Ravi and me worked in the same team on the same product for 3 years. During this time we all knew him as a friendly and open minded person who was always eager to help his colleagues: a real team player. He used to work with our internal customers and user community and soon he became known to them as a goto person for their questions and problems.

He created a first class help center and many self study articles, that were a huge help to our users and a relief to the team. It was a pleasure to work with Ravi!."

Daniel - Google

Ravi is a creative, proactive, knowledgeable professional that has deep experience in learning methodologies and tools. Working with him, I appreciated his ability to take a vague problem statement, add a lot of his own thought and expertise to come up with effective and compelling solutions. Ravi also understands business dynamics and he is very proactive in *proposing* new approaches to improve things. He has a strong work ethic and he is also a great person to work with. I sincerely miss working with him!

Francesco - Google

"Ravi is a genuinely innovative and creative instructional designer. We worked together on a brand new training concept which aimed at evolving our organisation's telesales teams in to customer focused consultative sales professionals. Ravi was instrumental at breathing life in to this initiative, which has since been adopted globally and gone on to deliver real commercial gains as well as a vastly improved customer experience."

John - Expedia

"I worked with Ravi when he was an Instructional Designer at Expedia. Ravi worked exclusively for one of Expedia's key business groups producing engaging learning content. Ravi was always passionate about creating the best learning concepts for our agent population. He brought innovate ideas into the group that challenged everyone to think outside of the box.

Ravi will be a valuable asset to any organization."

Sheree - Expedia

"Ravi is easily one of the most talented Designers I know. His ability to create engaging ILT and eLearning content set him apart. Ravi not only created great content he also was superb mentor. Ravi has a great personality and always seeks opportunities to help others; he unquestionably has the unique ability to make those around him better. Ravi would be a fantastic addition to any team!"

John - Expedia